The My Trimble Protected (MTP) mobile app enables Trimble dealers to efficiently manage product support and service issues remotely. Field technicians can initiate support requests and attach high-resolution images and videos, providing Trimble support with a clear understanding of the issue. MTP facilitates real-time communication with Trimble experts, accelerating problem resolution.
The MTP Mobile app key features:
Effortless Case Creation: Technicians can quickly create detailed support cases for their dealership and customers directly from mobile devices, capturing all necessary information upfront.
Rich Media Attachments: Seamlessly attaching images and videos to support cases adds crucial context, enabling quicker issue diagnosis and targeted guidance, minimizing follow-up and site visits.
Real-Time Communication: MTP facilitates direct, real-time communication between field technicians and support specialists via active support cases, enabling efficient troubleshooting, faster diagnoses, and effective solutions.
Proactive Notifications: Users are promptly notified about the status of their support and service cases, allowing them to stay updated and take necessary actions.
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